Shipping Policy

We ship live aquarium plants with care to ensure they arrive in healthy condition. Please review the information below before placing your order.

Shipping Schedule

• Orders ship Monday through Friday

• Orders placed before 1:00 PM PST ship the same business day

• Orders placed after 1:00 PM PST ship the following business day

• We do not ship on weekends or holidays

Shipping Methods

• Free standard shipping via USPS Ground Advantage

• Optional expedited shipping via UPS 2-Day (available at checkout)

Orders ship from California. Standard shipping may take longer to reach the East Coast. Expedited shipping is recommended for faster delivery or time-sensitive orders.

Weather & Temperature Disclaimer

To reduce the risk of damage, please do not place an order if your local temperatures are below 30°F or above 100°F.

Orders placed during extreme temperature conditions are shipped at the buyer’s risk and may not qualify for refunds or replacements due to weather-related damage.

Carrier Delays

Once an order has shipped, we are not responsible for delays caused by:

• USPS or UPS carrier issues

• Weather conditions

• Incorrect or incomplete shipping addresses

Shipping delays do not qualify for refunds.

Live Plant Shipping Notice

Live plants may experience minor cosmetic changes during transit, including temporary leaf curl or color variation. These changes are normal and typically resolve within a few days once placed in an aquarium with proper care.

Address Accuracy

Please ensure your shipping address is correct at checkout. Orders returned or delayed due to incorrect or incomplete addresses are not eligible for refunds.

Questions or Concerns

If you have questions about shipping options or delivery timing, please contact us before placing your order.