Contact information

Have a question about Red Root Floaters, aquarium plant care, or an existing order? We’re happy to help.

For the fastest response, please review the information below before reaching out.

Order Issues

If you’re contacting us about an order, please include:

• Your order number

• A brief description of the issue

• Photos, if applicable (required for Live Arrival Guarantee requests)

Live Arrival Guarantee requests must be submitted within 2 hours of opening the package and include clear photos of the plants and original packaging.

Shipping & Delivery

For shipping timelines, temperature guidelines, and carrier information, please review our Shipping Policy before contacting us.

Plant Care Questions

Have questions about Red Root Floaters or freshwater planted tanks? We’re always glad to help with care guidance and general aquarium questions.

Contact Us

Send us a message and we’ll respond as soon as possible.